Privacy Statement
All data collected and processed on this site shall be processed in compliance
with the Data Protection Act 1998 (including any subsequent Acts, additions
and/or amendments).
We are committed to protecting your personal data and complying with the said
Act. This Privacy Page outlines the type of information that is collected by us
on this website, why we collect it and how we use and protect it. This Statement
also outlines your rights regarding data protection, and tells you how to
contact us. This Statement applies only to the GLXHosts own website. It does
not apply, for example, to banners, advertisements or promotions we may sponsor
or participate in on websites owned by third parties.
Should you follow a link from our web pages to a third party website, GLXHost
cannot be held responsible for the privacy of your data; therefore, we recommend
you always check both the privacy statement and the terms and conditions of use
of any third party website that you transfer to before providing any personal
details.
Who we are
GLX Host
Unit 547, Office 6
Slington House
Rankine Road
Basingstoke
RG24 8PH, UK
Telephone: UK: 0870 067 7065 (9-5 Mon-Fri)
What we collect and why
Personal Data
When referring to personal data, we mean information we collect from you, from
which you may be personally identified; this may include your name, address,
telephone number(s), credit card information, screen name and email address, but
may also include other information such as purchasing habits and preferences.
Please be assured that we will not collect any personal data from your visits to
our site unless you provide this information voluntarily.
Non-Personal Data
Like most websites, we gather statistical and other analytical information
collected on an aggregate basis of all visitors to our website. This
non-personal Data comprises information that cannot be used to identify or
contact you, such as demographic information regarding, for example, user IP
addresses where they have been clipped or anonymised, browser types and other
anonymous statistical data involving the use of our website.
Why we retain your data:
We retain information about you to necessitate management of your hosting
account, domain registration or other service provided. We use this data to keep
you informed of matters related to the efficient functioning of your account. We
may contact you at any time to inform you of existing and/or new features of
your account, suggest modifications, offer you improved services or obtain your
agreement to certain actions that we need to make.
Disclosure of information:
We do not reveal any matters about you to any other party other than that which
may be required of us under relevant UK Law
Notwithstanding the above, the retention of data shall be that required in
accord with current legislation
Right of Access to your information:
A person has a right to be given a copy of his/her personal data. If you require
a statement of the data we hold then you must provide us with a Subject Access
Request. This is a simple statement laying out the reason and detail of your
request. We would charge a fee of £10.00 and will respond within 40 days.
We will accept emailed or written requests to GLXHost administration at the
above address. The fee must be included with the posted request or, in the case
of email requests, details of your bank account to be debited. Please provide
proof of your identity in all cases.
Right of rectification or erasure your information:
You have a right to have your personal data corrected or erased. We may charge a
fee of £10.00 and will respond within 40 days of the receipt of your request.
We will accept e-mailed or written requests to GLXHost administration at the
above address. The fee must be included with the posted request or, in the case
of email requests, details of your bank account to be debited. Please provide
proof of your identity in all cases.
Extent of Retained data:
In addition to administration information we may, at our discretion, use various
forms of processing of data including the collection of IP addresses, use of
cookies or web beacons.
Your Right to refuse cookies:
We may store some information on your computer in the form of a "cookie". A
Cookie will permit us to maintain our service to match your needs, interests and
preferences. You have a right to refuse to accept cookies.
A cookie is a small text file that is saved on your computer. Most web sites
deliver cookies to provide visitors access to various functions on the website.
Cookies can be long-lived or short-term. The long-lived cookie holds information
and compares it with information you display when you return. Web sites that
recognise you when you return and provide access codes automatically are
examples of this. The short-term cookies are known as session cookies. These are
stored temporarily during your visit and are not stored in your computer for
long and are regularly deleted when you close your computer. Long lasting
cookies can be deleted from your computer.
You are also able to set your computer to block cookies by setting your browser
to reject them. However, you may lose many functions that you at present take
for granted. Cookies have become like unseen automatic servants - doing things
repeatedly that would otherwise require our deliberate intervention.
Use of web beacons
Some of our website pages may contain electronic images known as web beacons
(sometimes known as clear gifs) that allow GLXHost to count users who have
visited these pages. Web beacons collect only limited information which includes
a cookie number, time and date of a page view, and a description of the page on
which the web beacon resides. We may also carry web beacons placed by third
party advertisers. These web beacons do not carry any personally identifiable
information and are only used to track the effectiveness of a particular
campaign. Because web beacons are the same as any other content request included
in the recipe for a web page, you cannot opt out or refuse them. However, where
they are used in conjunction with cookies they can be rendered ineffective by
either opting out of cookies or by changing the cookie setting on your browser.
Security:
Due to the nature of the Internet no guarantees or warranties implied or
otherwise can be given regarding the security of any information that you may
transmit to us via the Internet. No data transmission over the Internet can be
guaranteed to be 100% secure. However, we take the security of our servers,
administration and customer care, very seriously. We provide staff and
procedures to maintain security and monitor the operation of all aspects of the
business to ensure the best operational conditions for you.
Access to the necessary personally identifiable information that we hold on you
is subject to restriction; such access being granted on a need to know basis.
This arrangement prevents any unauthorised access, modification or misuse.
Please note, however, it may be necessary to release your personal data if
required to do so by law, for example, by Search Warrant, Court Order or
appropriate requests by Revenue Inspectors.
Your information - Accurate, complete and up-to-date:
We will not knowingly retain data that is out of date or unnecessary; however,
as you may change your contact and/or other details from time to time this is
largely a reactive policy. Such changes are often only discovered when dealing
with or endeavouring to make contact a data subject. As it is your right, and in
keeping with our company policy, GLXHost recommend you contact support when such
changes occur, that action by you will assist GLXHost to ensure accuracy of
detail as well as necessary contact details for customers.
Retention of your information:
Data such as financial information and credit card details are usually held only
for the period of a transaction. There are, however, certain circumstances where
such credit card and/or other financial information data would be kept a longer
period. This would be necessary with some of our services, but you will always
be informed of this and have the option of the deletion of this retained data at
an appropriate time.
Complaints:
Any complaints should, in the first instance, be directed to GLXHost via the
contact address or telephone number above or via email. We will endeavour to
correct any errors and provide procedural changes thereafter.
GLXHost Management
November 2008
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